What is the first step in problem solving and critical thinking group of answer choices identifying the problem?

The quote by Jean De La Bruyere: "Life is a tragedy for those who feel, and a comedy for those who think," may seem a bit radical, however, according to the premise of cognitive psychology, what you think is what you feel.

While many people believe that your feelings precede, or are independent of your thoughts, the truth is that your feelings are products of your thoughts.

This revelation can be both daunting and liberating.

Daunting because it makes us responsible for our attitudes and liberating because we have the power to choose our perspective, mood and thoughts.

When we are aware that we can choose and direct our thinking, we realize that we have the ability to better control the circumstances of our lives, improve our decision-making processes and generally live more productive lives.

This in no way suggests that we need downplay the many feelings and emotions we as humans enjoy, it's a simply a way for us to manage and balance them with our cognitive abilities.

We are thinking critically and in a problem solving mindset when we:

• Rely on reason rather than emotion
• Evaluate a broad range of viewpoints and perspectives
• Maintain an open mind to alternative interpretations
• Accept new evidence, explanations and findings
• Are willing to reassess information
• Can put aside personal prejudices and biases
• Consider all reasonable possibilities
• Avoid hasty judgments

Like any other skill, learning to think critically or problem-solve takes time, perseverance and practice. Knowing which steps to take and how to apply them helps us master the process.

Steps to Critical Thinking As It Relates To Problem Solving:

1. Identify the Problem. The first task is to determine if a problem exists. Sometimes when you think this point through, you may come to the conclusion that there really isn't a problem, just a misunderstanding. If that's the case, fine. If not, and you determine that there is indeed a problem, you need to identify exactly what it is. According to Barry Lubetkin, a New York clinical psychologist,  how systematically someone weighs the pros and cons of a problem and how clearly the person can define and state it, is also an indication of highly developed intelligence.


2. Analyze the problem, look at it from different angles. Once you've determined the problem, analyze it by looking at it from a variety of perspectives. Is it solvable? Is it real or perceived? Can you solve it alone or do you need help? Sometimes by looking at it from many angles you can come up with a resolution right away. You may also reveal a bias or narrow point of view that needs to be broadened


3. Brainstorm and come up with a several possible solutions. Problems can be solved in many ways. Brainstorm a list of several possible solutions. Put down anything that comes to mind and then go over the list and narrow it down to the best possibilities. Having several viable options leads to obtaining the best results.


4. Decide which solution fits the situation best. Go over your list of possible solutions. Different situations call for different solutions. Quite often what works in one situation, may not work in a similar one. Take time to determine what will work best for the problem at hand. One solution usually does not fit all.


5. Take action. Implement your solution. Every problem has a solution; even if it is to accept the situation and move on. Instead of approaching problems and challenges as insurmountable obstacles, we can view them as opportunities to hone our critical thinking and problem-solving skills.

Every problem we are able to resolve increases self-confidence and self-worth. Thinking critically not only helps us handle future challenges more skillfully, it also broadens our life experience and helps us gain perspective.

Related articles:
Critical Thinking or To Reason
How to Think for Yourself
10 Ways to Dramatically Improve Brain Plasticity/Neuroplasticity
Increase Your Brainpower with Classics

Constant disruption has become a hallmark of the modern workforce and organisations want problem solving skills to combat this. Employers need people who can respond to change – be that evolving technology, new competitors, different models for doing business, or any of the other transformations that have taken place in recent years.

In addition, problem solving techniques encompass many of the other top skills employers seek. For example, LinkedIn’s list of the most in-demand soft skills of 2019 includes creativity, collaboration and adaptability, all of which fall under the problem-solving umbrella.

Despite its importance, many employees misunderstand what the problem solving method really involves.

What constitutes effective problem solving?

Effective problem solving doesn’t mean going away and coming up with an answer immediately. In fact, this isn’t good problem solving at all, because you’ll be running with the first solution that comes into your mind, which often isn’t the best.

Instead, you should look at problem solving more as a process with several steps involved that will help you reach the best outcome. Those steps are:

1. Define the problem
2. List all the possible solutions
3. Evaluate the options
4. Select the best solution
5. Create an implementation plan
6. Communicate your solution

Let’s look at each step in a little more detail.

The first solution you come up with won’t always be the best – taking the time to consider your options is an essential problem solving technique.

The first step to solving a problem is defining what the problem actually is – sounds simple, right? Well no. An effective problem solver will take the thoughts of everyone involved into account, but different people might have different ideas on what the root cause of the issue really is. It’s up to you to actively listen to everyone without bringing any of your own preconceived notions to the conversation. Learning to differentiate facts from opinion is an essential part of this process.

An effective problem solver will take the opinions of everyone involved into account

The same can be said of data. Depending on what the problem is, there will be varying amounts of information available that will help you work out what’s gone wrong. There should be at least some data involved in any problem, and it’s up to you to gather as much as possible and analyse it objectively.

2. List all the possible solutions

Once you’ve identified what the real issue is, it’s time to think of solutions. Brainstorming as many solutions as possible will help you arrive at the best answer because you’ll be considering all potential options and scenarios. You should take everyone’s thoughts into account when you’re brainstorming these ideas, as well as all the insights you’ve gleaned from your data analysis. It also helps to seek input from others at this stage, as they may come up with solutions you haven’t thought of.

Depending on the type of problem, it can be useful to think of both short-term and long-term solutions, as some of your options may take a while to implement.

Getting everyone involved in the brainstorming process will ensure you get multiple perspectives when problem solving.

Each option will have pros and cons, and it’s important you list all of these, as well as how each solution could impact key stakeholders. Once you’ve narrowed down your options to three or four, it’s often a good idea to go to other employees for feedback just in case you’ve missed something. You should also work out how each option ties in with the broader goals of the business.

There may be a way to merge two options together in order to satisfy more people.

4. Select an option

Only now should you choose which solution you’re going to go with. What you decide should be whatever solves the problem most effectively while also taking the interests of everyone involved into account. There may be a way to merge two options together in order to satisfy more people.

5. Create an implementation plan

At this point you might be thinking it’s time to sit back and relax – problem solved, right? There are actually two more steps involved if you want your problem solving method to be truly effective. The first is to create an implementation plan. After all, if you don’t carry out your solution effectively, you’re not really solving the problem at all. 

Create an implementation plan on how you will put your solution into practice. One problem solving technique that many use here is to introduce a testing and feedback phase just to make sure the option you’ve selected really is the most viable. You’ll also want to include any changes to your solution that may occur in your implementation plan, as well as how you’ll monitor compliance and success.

6. Communicate your solution

There’s one last step to consider as part of the problem solving methodology, and that’s communicating your solution. Without this crucial part of the process, how is anyone going to know what you’ve decided? Make sure you communicate your decision to all the people who might be impacted by it. Not everyone is going to be 100 per cent happy with it, so when you communicate you must give them context. Explain exactly why you’ve made that decision and how the pros mean it’s better than any of the other options you came up with.

Prove your problem solving skills with Deakin

Employers are increasingly seeking soft skills, but unfortunately, while you can show that you’ve got a degree in a subject, it’s much harder to prove you’ve got proficiency in things like problem solving skills. But this is changing thanks to Deakin’s micro-credentials. These are university-level micro-credentials that provide an authoritative and third-party assessment of your capabilities in a range of areas, including problem solving. Reach out today for more information.