What are the golden rules of human relations? *Communicate from the heart; problem-solve from your head. *A smile is worth a million times more than a sneer. *It is easy to make an enemy; it is harder to keep a friend. What are the golden rules of communication? Communicating from your heart, problem solving from your head, a smile isworth a million times more, it's easy to make an enemy but it's harder to keep a friend, ask for help, show people you care and compliment people. Keep the following golden rules of human relations in mind, and you will deal with difficult situations more successfully: Communicate from your heart; problem-solve from your head. A smile is worth a million times more than a sneer. It is easy to make an enemy; it is harder to keep a friend. Total look concept. ..taking into consideration your clients lifestyle, clothing, skin, and nails as well as hair needs. Chapter 4
What is the six step in the 10 step consultation method? | 6. Show And tell. |
What is the seventh step in the 10 step consultation method? | 7. Make recommendations as part of the needs assessment. |
What is the eight step in the 10 step consultation method? | 8. Make color recommendations. |
- Review the intake form.
- Perform a needs assessment.
- Determine and rate the clients preferences.
- Analyze the clients hair.
- Review the clients lifestyle.
- Show and tell.
- Make recommendations as part of the needs assessment.
- Make color recommendations.
- Review the intake form.
- Perform a needs assessment.
- Determine and rate the clients preferences.
- Analyze the clients hair.
- Review the clients lifestyle.
- Show and tell.
- Make recommendations as part of the needs assessment.
- Make color recommendations.
What is the first step and the 10 step consultation method? | 1. Review the intake form |
What is the second step in the 10 step consultation method? | 2. Perform a needs assessment. |
What is the third step in the 10 step consultation method? | 3. Determine and rate the clients preferences. |
- H- Have self confidence.
- U- Understand the view point of others.
- M- Make yourself friend of all.
- A- Admit it if you are wrong.
- N- Never make promises you cannot keep.
- R- Respect and courtesy are important.
- E- Explain thoroughly.
- Don't interrupt your client. ...
- Maintain eye contacts and take short notes where possible.
- Nod your head gently and/or smile (if appropriate) to show that you're listening. ...
- Try to rephrase what your client says to ask follow up questions.
What is the final step in the 10 step consultation process? | reiterate everything you and the client have agreed on. |
When preparing the record card after the service you should | add the date to your notes |
As a cosmetologist, do not attempt to fulfill the role of _______, career guide, parental sounding board, and motivational coach for your clients.A. Haircolor expertB. CounselorC. Professional acquaintance
D. Polite listener
What should you do as the time for your employee evaluation draws near?
Perform a self-evaluation
When working with older clients, as a general rule you should:
Keep the topics of conversation professional
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:
To earn clients trust and loyalty, you should always:
Introduce them to other people they may interact with in the salon
The _____ is the clients permanent progress record of services received, results, formulations, and products used during the service.
Which term refers to bundles of hair dyed to match particular hair color shades offered by a manufacturer.
When receiving services at a cosmetology school, the client is asked to sign a ______, indicating that he or she is aware that the service is being provided by a student.
New clients should be instructed to arrive _____ minutes early so they can complete the client intake form.
Which of the following is NOT one of the practical steps for effectively communicating in the work place?A.) believe in yourselfB.) react instead of respondingC.) talk less, listen more
D.) take your temperature
React instead of responding
You should ask your clients how much time they want to spend on their hair each day as part of which step in the 10-step consultation method?
Review the clients lifestyle
What is the last step in the 10-step consultation method?
How many additional services should you suggest during the 10-step consultation method?
If a client scheduling mix-up occurs, you should:
Refrain from arguing about who is correct.
Because the salon is a close-knit community in which people spend long hours working side by side, it is important to: