Describe a situation where you had to deal with multiple tasks/projects within a tight deadline.

Civil Service Question Bank

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Tell me about a time that you missed a deadline

What the interviewer is looking for by asking this question

Deadlines are a way of life. Like an old project manager once told me, “if we didn’t have deadlines nothing would ever get done”.

It is really that simple; work will always expand to fill the amount of time allotted.

Sometimes though the time that we have been allotted for an activity or project seems fairly short considering the scale of the task at hand.

What do we do in those situations?

Well that is what the interviewer want to know from you, and that is why they ask this question.

They want to see first and foremost are you capable of working to tight deadlines? Are you able to prioritise the important pieces of work over the less important and ensure that your work is delivered on time and to an acceptable quality?

That is the purpose of this question.

The best approach to answering this question

This is a “Have you ever” style question. With questions like this you should always start your answers with a resounding

Yes I have

This is not a trick question. The interviewer is asking if you have experience in the matter at hand because they need someone who has that experience. It is crucial that you say you do.

After you have said “Yes” you can treat the question like any other “Tell me about a time” question, and the best way to answer those questions is to use the B-STAR technique.

Let’s see how that would work out with this question:

B – Belief – Talk about how you feel about deadlines and working toward tight ones. The best answers here will talk about how you feel deadlines are important as they provide structure for your project / activity.

S – Situation – Open by quickly setting the scene of why you were on a tight deadline. Make sure your example is one where the tightness of the deadline was out of your control. Remember that you do not have much time to answer the question so set the scene quickly. Pick an example that is straight forward to understand without long descriptions.

T – Task – What was your role in meeting this deadline? For a good interview answer the job of meeting this deadline should fall squarely on your shoulders.

A – Activity – What steps did you take to meet your deadline? The best answers will talk about how you had to prioritise the list of activities that were required. With such a tight deadline not all goals may be achievable, it is your job (for your answer it should be your job) to ensure the critical activities are completed and delivered on time and to the desired quality.

R – Result – This is an interview so make sure the end result as described is a positive one. You can include any lessons you learned at the end – for example maybe you realised that this tight deadline could have been avoided if X was fixed.

How NOT to answer this question

Do not avoid the question. It is easy to fall into a trap when answering this question. You might think that it would be smart to answer that you never work to tight deadlines because you plan well. Don’t answer like this as it shows you are inexperienced. In the workplace tight deadlines will be thrust upon you and no matter how good a planner you are you feel the squeeze – in fact you might get tight deadlines just because you are a good planner. “Give the work to Mike he’s always squared away he will be able to sort it out”

Do not give an example where you missed the deadline. Your example should be a success. You are trying to show the interviewer that you have had tight deadlines before and you have been able to successfully deliver to them

Do not talk about how you had to sacrifice quality. I think it is obvious that if you are rushing people to a tight deadline that quality might slip, however it is your job to explain to the interviewer how you managed to prevent quality from slipping while also meeting the deadline. A trick here is to say how you looked at the list of requirements for the task and removed items that would not impact quality but would allow you to deliver on time.

Have you ever had to work to an extremely tight deadline? How did you navigate that? – Example answer

“I don’t think anyone likes deadlines, I know I don’t. But I do appreciate their importance in the workplace in how having a deadline provides structure to how we work.

As a Project Manager deadlines are kind of my thing. Deadlines, Cost and Quality are my primary motivators. I like to ensure that all my projects are properly planned so that there is no stress about the deadlines.

However that is obviously not always possible. There was a recent project that I was handed very last minute. The previous project manager had abruptly left the business and had seemingly let the project run without direction for a number of months prior to this.

I was given control of the project and told the deadline was just 2 months from now. I immediately knew this was not possible given the current status. But I persevered.

First thing I did was re-validate all of the assumptions. I found out that the deadline was not a fixed deadline of 2 months but was told under no uncertain terms could it extend past 3 months. That bought us some respite but not enough.

Next steps was to re-examine the requirements. This was a new product launch and the initial project design was to go live with the full product spec on Day 1. I took this back to the project sponsor and drilled down to which requirements were critical for Day 1 launch and which requirements could be delayed to a subsequent ‘Phase 2’ launch.

With all of this done I had a plan that would get us there. I just needed a motivated project team. I again linked in with the project sponsor for his support in both bringing in new team members (who I had a close working relationship with) and to re-affirm to the remaining project members and all stakeholders the importance of this project and it’s deadline

This seemed to be the spur that everyone needed as we were off to the races so to speak. The project was delivered on time and to the required quality with the remaining non-critical features being added to a month after. I also raised with the PMO team that this situation could have been avoided had there been a requirement on the previous project manager to provide status updated into the project sponsor in a more formal setting.“

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In almost every job, employees must complete tasks in a timely manner. When hiring, employers must understand how well prospects deal with juggling multiple projects and responsibilities. This can help them predict how effective a candidate would be when under stress and how they make decisions and prioritize their work.

How You Should Answer “How Do You Prioritize Multiple Deadlines?”

When responding to this question, try to share specific examples from previous jobs that reflect how you manage your time to meet deadlines. Be sure to reply honestly and explain what criteria you use to evaluate each task’s importance. If the position you want requires working as part of a team, choose a scenario that highlights how well you collaborate with others.

Keep in mind that your responses should positivity reflect your overall work ethic. Consider discussing scenarios like:

  • How you remember what tasks you must complete.
  • How you keep track of progress and what you have accomplished.
  • What you might do if you are going to miss a deadline.
  • How you ensure the quality of your work when in a hurry.
  • Ways that you have asked for help or delegated jobs to others in the past.

What You Shouldn’t Say

While displaying confidence is key, you should always refrain from overemphasizing your capabilities. Keep in mind that the question “How do you handle tight deadlines?” helps companies understand your logic as well as your skills. Most importantly, your answer should never include judgements on the performance of others. Instead, keep the conversation focused on your strengths.

Answer Examples

Here are a few sample replies that may help you prepare what to say when asked “How do you manage multiple deadlines?”. Try to ensure that your response includes details that translate to the particular job you want.

Answer Example 1 – Maintenance Jobs

”At times, getting my work done affects overall workflow and can impact customers. As long as I can still meet other deadlines, I always try to do those tasks first to so my coworkers can accomplish what they need to and meet guest expectations before I move on to other projects.”

Answer Example 2 – Retail Management Positions

”At the end of every shift, I write myself a list of what I still need to complete and jot down when each item is due by so I am ready to go when I return. Then I put them in order based on what needs accomplished first and look ahead to see if I might need to delegate some tasks to others.”

Answer Example 3 – Healthcare Roles

”In the medical field, work must be completed quickly to keep things running smoothly. Since there is often little time available between seeing patients or helping doctors, I try to group similar tasks together so I can make as much progress as possible during those available moments.”

Suggestions for Success

Knowing what to say ahead of time can help you feel more confident when you need to explain how you juggle multiple projects. Keep in mind that your goals should always be to highlight your time management and decision-making skills. Hiring managers understand that there may be obstacles to meeting deadlines and want to how you will adapt to ensure you still complete things on time.

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