Why do my AirPods keep disconnecting when fully charged

If the sound from your Bluetooth headphones, including AirPods and wireless Beats headphones, cuts in and out or is distorted, find out what to do.

Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.

Your headphones may lose their connection with streaming audio more often than they do with content that's stored on your device.* With your device placed a metre or so away from you, try listening to music or other audio content that is stored on your device — not streamed — with your headphones. On your iOS or Android device, open the Music app. On a Mac device with macOS Catalina, open the Music app. On a Mac device with macOS Mojave or earlier, or on a PC, open iTunes. Then play a song that doesn't have the Download button

next to it. Or tap the Download button

to download the song.

If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:

Keep your iPhone or other device close to you and ensure there are no obstructions, such as walls or floors, between you and your device.
If possible, move to a different place — in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens and wireless speakers (or turn off the oven or speaker).

* Your audio source, such as an iPhone or Mac device, Windows computer or an Android mobile phone

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Question: Q:

I have a first generation AirPods that were working fine for more than 2 years. Now, all of a sudden, the left AirPod started disconnecting frequently. It works perfect for around 10~20 seconds, but it just disconnects and does not show up on the list anywhere. Once I put it back in the case and try it back on, (with the right AirPod still in my ear), it seems to work, but again, after 10~20 seconds it disconnects.

I have tried all of the solutions provided online, none of the solutions work for me. I'm not sure if it's a software issue or the hardware issue. Any help on this issue would be very helpful.

Thank you.

Posted on Jan 23, 2020 10:23 PM

Reply I have this question too (6594) I have this question too Me too (6594) Me too

Answer: A:

You may have already done so but do this again and then contact Apple. There is nothing further we can do besides what I will include below.

Try a full re-pair, reset, and try again.

Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.

Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.

If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version

Posted on Jan 24, 2020 6:02 AM

Jan 28, 2020 9:50 PM in response to Shanesnh In response to Shanesnh

Thank you for the response.

I tried doing that again, and still no luck; the left one still disconnects.

Is there a way to get support via mail for AirPods? I followed that link and got to a dead end, as there are no authorized AirPods repair center here in Nepal.

The current firmware version on the AirPods (Model A5123) is 6.8.8.

Jan 28, 2020 9:50 PM

Jan 24, 2020 6:02 AM in response to kshitiz_7 In response to kshitiz_7

You may have already done so but do this again and then contact Apple. There is nothing further we can do besides what I will include below.

Try a full re-pair, reset, and try again.

Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.

If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version

Jan 24, 2020 6:02 AM

Reply Helpful (12)

Jan 28, 2020 9:50 PM in response to Shanesnh In response to Shanesnh

Thank you for the response.

I tried doing that again, and still no luck; the left one still disconnects.

Is there a way to get support via mail for AirPods? I followed that link and got to a dead end, as there are no authorized AirPods repair center here in Nepal.

The current firmware version on the AirPods (Model A5123) is 6.8.8.

Jan 28, 2020 9:50 PM

Reply Helpful (6)

Jan 29, 2020 12:05 AM in response to kshitiz_7 In response to kshitiz_7

Yes, there should be an option for your to chat with Apple. Or if you can’t find the option, maybe change your locale temporarily to US, chat with Apple or call, and tell them your situation and they should be able to figure it out for you. I’m a US citizen but living in Korea and US AppleCare helped me out recently.

Jan 29, 2020 12:05 AM

Reply Helpful (3)

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Question: Q: AirPods (Left AirPod keeps disconnecting)