 John Kitzie will succeed Greg Reed, who leaves after three years is in post and has been instrumental in the home assistance provider's UK growth. Mr Kitzie has been with HomeServe North America since 2012, first as chief operating officer and since 2018 as chief executive. North America has been HomeServe’s largest and fastest growing business, and has delivered substantial growth in customer numbers, revenue and operating profits under Mr Kitzie’s leadership. He said: “I am excited by the challenge of preparing the UK business for a period of sustained growth. It’s a mature market but I see lots of potential for transformation and innovation, in the service of our customers. I am really looking forward to working closely with our teams, our partners and our customers and exploring new ways to continue to build our UK business.” American-born Mr Reed joined HomeServe as chief marketing officer in 2012 as part of the new senior leadership team brought in to make significant changes to the company culture and ensure it focused on delivering the best possible service for its customers. He became UK chief executive in 2017. Mr Reed has been instrumental in building a 'People First' culture in the last eight years, which has seen the UK business radically improve the way it services customers and looks after its staff, evidenced through its ‘excellent’ rating on Trust Pilot and its place as a top 20 Glassdoor ‘Best Place to Work’ for three consecutive years. Under Mr Reed, HomeServe UK, which has its headquarters at Cable Drive, said it has has doubled the number of repair jobs undertaken over the last five years by extending its product coverage and simply saying ‘yes’ to more claims, which means customers experience real value and keep renewing their policies. “Having the freedom and support to build a service company that genuinely puts customers first every time, and one that recognises the value and the contribution of its people across the whole organisation, has been a privilege. I’m proud of how we’ve seen our culture and our brand evolve over the last eight years. Now feels like the right time for me to move on and I am pleased to be leaving HomeServe having achieved everything I wanted, and more," said Mr Reed who leaves HomeServe UK in October. HomeServe delivers plumbing, drainage, electrics and heating services through its own nationwide network of HomeServe approved engineers. It now has nearly two million UK customers and nearly eight million worldwide. Richard David Harpin (born 1964) is the founder and CEO of Homeserve, an international home repairs and improvements business.
Richard Harpin Huddersfield, Yorkshire, England Harpin was born in Huddersfield[2] and educated at the Royal Grammar School, Newcastle, before going on to the University of York.[3] Harpin joined Procter & Gamble in 1986 to pursue a marketing career.[2] He worked at Procter & Gamble until 1990 before joining Deloitte as a management consultant.[3] HomeServeIn 1993 Harpin and Jeremy Middleton established HomeServe as a joint venture with South Staffordshire Water and built it into one of the United Kingdom's largest home emergency businesses.[2] It has since expanded into France in a joint venture with Veolia,[4] the USA[5] and Spain.[6] In February 2014, HomeServe was fined a record £30.6 million for mis-selling insurance policies and mishandling customer complaints.[7] In 2017, HomeServe acquired 100% of Checkatrade[8] and in 2019, acquired the Spanish business Habitissimo.[9] Harpin holds a 7.2% stake in HomeServe, with his wife owning 4.7% shareholding.[10] Their combined stake is worth £440 million.[10] InvestmentsHarpin founded The Enterprise Trust[11] to inspire young people to consider entrepreneurship as a career[12] by creating skills-based apprenticeships and injecting £1 million each year into youth enterprise support.[13] In 2015 he also founded an investment fund, Growth Partner, that has invested in Crafter's Companion, run by Sara Davies MBE,[14] Iguana Developments[11] and Keelham Farm Shop.[15] He is a member of the Apprenticeship Ambassadors Network.[16] In 2013, Harpin and his wife bought their village pub, The Alice Hawthorn Inn in Nun Monkton, to prevent its closure. It won Yorkshire Life magazine's Dining Pub of the Year award in 2017.[17] They also helped revive the Nun Monkton Ferryboat across the River Ouse in 2017 which had been closed since 1952.[18] Political activityHarpin is a Conservative Party donor.[19] He is married to Kate and together they have one daughter and two sons.[2] He lives near York and uses a helicopter to commute to work in Walsall.[2] In 2021, the Sunday Times Rich List estimated his net worth at £627 million.[20]
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Who is the ceo of homeserve
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