Which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

Computer Networking Tutorials-Labs-Tips, Exam & Answersfor Student & Beginners[Updated Constantly]IT Essentials (ITE v6.0 + v7.0) Chapter 4 Exam Answers 100%1. A web designer installed the latest video editing software and now notices that when theapplication loads, it responds slowly. Also the hard disk LED is constantly flashing when theapplication is in use. What is a solution to solve the performance problem?replacing the hard disk with a faster modelupgrading to a faster CPUreplacing the video card with a model that has a DVI outputadding more RAM*Explanation:RAM problems are often caused by faulty RAM modules, loosely seated modules,an inadequate amount of RAM, and compatibility issues. When there is not enough RAM in thecomputer, data needs to be swapped often between the RAM and the hard disk (indicated byhard disk LED constantly flashing), which significantly slows down data access speeds.2. An employee reports that each time a workstation is started it locks up after about 5minutes of use. What is the most likely cause of the problem?The hard disk is failing.The RAM is malfunctioning.The CPU is overheating.*The power supply fails to provide adequate voltage and current.Explanation:Processor problems are often caused by faulty installations, incorrect CMOSsetup, inadequate cooling and ventilation, and BIOS compatibility issues.3. A technician is troubleshooting a 4-year-old computer that takes a long time to boot, andidentifies that the BIOS rediscovers all the hardware at every boot. What action would fix thisproblem?Replace the CMOS battery.*Launch Device Manager to discover new hardware.Reset the BIOS using the CMOS jumper.Start the computer with the last known good configuration.Explanation:The CMOS battery helps the BIOS to keep the discovered hardware as non-volatileinformation. The Device Manager will discover new hardware in the operating system.Resetting the BIOS using the CMOS jumper will erase the stored information about thehardware found. The last known good configuration is used to restore the operating system tothe last working state.4. A user has noticed that the hard drive LED on the front of the computer has stoppedworking. However, the computer seems to be functioning normally. What is the most likelycause of the problem?The hard drive data cable is malfunctioning.The motherboard BIOS needs to be updated.The hard drive LED cable has come loose from the motherboard.*The power supply is not providing enough voltage to the motherboard.HERE

Aug 4, 2020 Last Updated: Aug 4, 2020

Question:
In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

Test the theory to determine the cause.
Document findings, actions, and outcomes.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and, if applicable, implement preventive measures.
Identify the problem.

Explanation: Once the cause of the problem is determined, a technician should research possible solutions, sometimes by visiting various web sites and consulting with manuals.

More Questions: IT Essentials (ITE v7) Chapter 4 Exam Answers