When poor results are due to causes beyond the performers control which approach to measuring performance is most appropriate?

Cards Return to Set Details

Term

Performance management systems include both ___________ and __________.

Definition

behaviors and results (pg78)

Term

T/F
Performance is about outcomes and what an employee produces.

Definition

false; its about behavior or what employees do (pg78)

Term

__________ means that behaviors can be judged as negative, neutral or positive for effectiveness.

Definition

Term

_________ means that there are many different kinds of behaviors that have the capacity to advance/hinder organizations goals.

Definition

Term

T/F
Two characteristics of behaviors labeled performance are evaluative and multidimensional.

Definition

Term

T/F
As part of PM systems often include results that we infer are the results of behaviors.

Definition

true (pg78 2nd to last paragraph)

Term

What 3 factors determine performance?

Definition

Declarative knowledge Procedural knowledge
Motivation

Term

____________ knowledge is information about facts/things regarding a tasks requirements, principles, and goals.

Definition

Term

____________ knowledge is knowing what to do and how to do it, such as the cognitive, physical, and interpersonal skills required to do a job.

Definition

Term

________ knowledge involves choice to perform, level of effort, and persistence of effort.

Definition

Term

T/F
Performance would have a value of 0 if any one of the determinants (declarative, procedural, and motivational) value was 0.

Definition

Term

5 steps to Deliberate Practice

Definition

1. performance with goal to get better2. while performing, focus on why you are performing and why you do things the way you do.3. seek performance feedback4. build mental models of your job, situation, and organization.5. repeat on an ongoing basis
(pg80)

Term

T/F
Performance management systems do not need to provide information about the source of performance deficiencies.

Definition

Term

_______ and ________ are additional influencing determinants of performance.

Definition

HR practices and work environment (pg81)

Term

T/F
Contextual and task performance always occur in tandem.

Definition

Term

__________ performance are activities that transform raw materials into goods and services or activities that help with the transformation process.

Definition

Term

________ performance are those behaviors that contribute to the organizations effectiveness by providing a good environment.

Definition

Term

_________ performance varies across jobs, is likely to be prescribed, relies on skills and abilities, whereas _________ performance is fairly similar across jobs, is not likely to be prescribed, and relies on personality.

Definition

Term

1. global competition raising level of effort required of employees. 2. need to offer outstanding customer service. 3. organizations are forming employees into teams. 4. employees feel system is more fair when also including contextual performance. 5. difficult to evaluate without including contextual performance as well. (pg83)

Definition

Reasons for including both task and contextual performance on PM systems.

Term

What 3 approaches can be used to measure performance?

Definition

trait, behavior, and results (pg84)

Term

_______ approach emphasizes the individual performers cognitive abilities or personality and ignores situations, behaviors, and results.

Definition

Term

1. traits are not easily controlled. 2. possession of a trait don't necessarily lead desired results/behaviors.(situations can effect)

Definition

Challenges of implementing trait approach.

Term

T/F
Performance, in most organizations, is typically measured using the trait approach.

Definition

Term

_________ approach is a process-oriented approach which emphasizes how an employee does the job.

Definition

Term

The behavior approach is most appropriate to use when 1 of the following 3 are true.

Definition

1. link between behavior and results are not obvious.2. outcomes occur in the distant future.
3. poor results are due to causes beyond the performer's control.

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