Annex A.12.2 is about protection from malware. The objective here is to ensure that information and information processing facilities are protected against malware. Show
A.12.2.1 Controls Against MalwareDetection, prevention and recovery controls to protect against malware must be implemented, combined with the appropriate user awareness. This is a section about which most organisations have some level of awareness, understanding and implementation. However, malware protection can take a number of different forms aside from the obvious “anti-virus software”. Other controls such as restrictions around the use of removable media or restrictions on the installation of software by users – helping to prevent the use of unauthorised software – are also valuable. Patching of known system and software vulnerabilities in a timely manner is also critical. Often viruses are designed to look for unpatched systems and software in which known vulnerabilities may reside. It is important that any malware protection is kept up to date, both in terms of relevant “signature files” and the software itself. What is the objective of Annex A.12.3 of ISO 27001:2013?Annex A.12.3 is about backup. The objective is to protect against loss of data. A.12.3.1 Information BackupTo protect the valuable information against loss, a good control describes how backup copies of information, software and system images shall be taken and tested regularly in accordance with an agreed backup policy. Backup regimes need to be designed according to business requirements and risk levels relating to unavailability of information so it is important to ensure that such regimes do support actual needs rather than simply being “we do backups”. When backups are taken the information should be protected at the same level as the live data by minimum and should be stored away from the live environment to minimise the risk of a single compromise taking down both the live environment and the backups. Regular testing of backups is crucial to ensure that restorations will be successful and achieved in a timely manner. Monitoring and recording of backups should be implemented to ensure that they are occurring in line with the backup policy. Smart auditors will want to see reports against failed backups and tests done to ensure they are working as expected. Backup policies need to be considered around what, where from and where to, who, when – taking into account office and homeworkers, mobile etc where there are considerations about mobile and removal storage backups that have increased risks in the event of loss that might be addressed through encryption or other controls. What is the objective of Annex A.12.4 of ISO 27001:2013?Annex A.12.4 is about logging and monitoring. The objective in this Annex A area is to record events and generate evidence. A.12.4.1 Event LoggingEvent logs recording user activities, exceptions, faults and information security events need to be produced, kept and reviewed regularly. Logging and monitoring mechanisms form an important part of a “defence-in-depth” strategy for security management by providing both detective and investigation capabilities. Event logs of all types, e.g. system logs, access control logs, etc., may be required, especially regarding incident management and auditing. Logs will often need to store potentially huge amounts of information so it is important that capacity considerations are made. A.12.4.2 Protection of Log InformationLogging facilities and log information must be protected against tampering and unauthorised access. It is also critical to ensure logs are stored in a secure and tamper-proof manner so that any evidence derived from them can be evidenced in a provable manner. This is especially important in any form of legal proceedings relating to evidence from the log. Because logs potentially contain large amounts of sensitive data, it is important that they are protected and secured adequately. It is also important to consider that if the logs contain personally identifiable information, which they almost certainly will, such as user ID and the actions performed by that UID, they are likely to fall under the requirements of data protection and privacy legislation including data retention. A.12.4.3 Administrator & Operator LogsA good control describes how any system administrator and system operator activities need to be logged and the logs protected and regularly reviewed. Special consideration should be given to greater levels of logging for privileged accounts such as system administrators and operators. A.12.4.4 Clock SynchronisationThe clocks of all relevant information processing systems within an organisation or security domain must be synchronised to a single reference time source. System clock synchronisation is important, especially when evidencing events as part of an investigation or legal proceeding as it is often impossible or very difficult to prove “cause & effect” if clocks are not synchronised correctly. The auditor will be paying special attention to ensure that this has been done.
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What should the facility add to its online scheduling system to prevent future scheduling errors
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