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Clear and effective communication is essential in any workplace. However, many times, the conversation of business communication can center around company branding and its impact on the consumer. For a company to be efficient in serving consumers, they must first address ways to improve their own team’s internal dialogues. Work environments contain a diversity of personality types and different styles of digesting communications. However, there are two primary forms which dominate the internal workspace. part 1 While the culture of American management favors an egalitarian, and relaxed approach, the main forms of communication in the workplace do reflect a relation to company hierarchy. Downward communication is formal messaging relayed to employees through a chain of command. These messages are authoritative and typically include information regarding policies, procedures, and significant notices that are pertinent to the organization. Top level management can reach employees in various ways that include speeches, meetings, memos, and messages through digital mediums. Usually, the goal is to keep all team members within the organization on one page with clear messaging. On the other side of the spectrum is upward communication. This is where employees initiate interaction with executives and managers. These are characterized by notifying upper management of suggestions, complaints, or innovative ideas that could be utilized in their department. Upward communication is widespread in companies that value a democratic and inclusive environment that encourages employees to voice their opinions about processes within the workplace actively. However, about downward communication, upward is probably less frequent and structured.
part 2
Solutions to Upward Communication Issues
part 3 According to a 2017 Gallup Poll, only 33 percent of workers within the United States felt engaged at work. This number dropped 50 percent when employees from around the world were included. Healthy and meaningful communication between upper management and low to mid-level employees impacts engagement. Some companies recognize this and have incorporated creative ways to streamline internal communication.
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