What is referred to as a set of managerial decisions and actions that determine the long run performance of a corporation?

Quality Management Development in Mainland China Quality Management Development in Mainland China There is a famous expert of quality management once said: “21 century is a century of quality.” Quality is the life of a company. Quality is the precondition of a company’s profit. Quality is the precondition of creating the brand of a company. So, the company should focus on the development of quality. Developing the quality is the only way to having a continuous development in this market which is full of competition.

Quality management (QM) represents one of the most significant research themes in operations management. As QM is playing a more and more important role in business enterprise. Many studies have investigated the

In the early 1960s, China put forward a quality management model, so called the "two participations, one reform, three-way combinations", which was based on the philosophy of cooperative relationships among managers, technicians, and workers[P5]. The workers were encouraged to exchange experiences and to take part in quality improvement. 2. Falling From 1966 to 1976, the Cultural Revolution took its place and ruined almost every aspect of China. The previous achievement among quality management was destroyed. The government only focus on quantity and didn’t care about quality, sometimes even hostile quality as it will shorten the quantity. 3 .Experimenting As the Cultural Revolution came to an end, the government had to reform its economic and social systems to get out of the dark shadow. In 1978, China opened its door to the outside world. On 31 August 1979, the China Association for Quality was established. One year later, quality control associations were established in fourteen provinces and three industrial ministries. One of its duties was to co-operate with relevant governmental agencies to promote TQM in the country[P6]. 4. Developing In 1980, the National Council of Economy issued "Temporary Provisions of Total Quality Management in Industrial Organizations".

In December 1988, China adopted the ISO 9000 series of

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Diff: 1Page Ref: 16Topic:Basic Model of Strategic Management62) The variables structure, culture, and resources pertain to theA) external environment.B) internal environment.C) sociocultural forces.D) task environment.E) societal environment.Answer:BDiff: 2Page Ref: Fig 1-3

Topic:Basic Model of Strategic Management63) The task environmentA

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Diff: 2Page Ref: Fig 1-3Topic:Basic Model of Strategic Management64) Which one of the following is included in the firm's societal environment?BDiff: 2Page Ref: Fig 1-3

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